Hyatt Ziva Riviera Cancun All-Inclusive (Adults Only) Hotel Puerto Morelos, Puerto Morelos ~ Discover room options, reviews & pricing

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Key details

About the Hotel

Bahia De Petempich Sm 12 Mz31 Lote 14-02, Puerto Morelos, Mexico, 77580

Hyatt Ziva Riviera Cancun All-Inclusive (Adults Only), a AAA Four Diamond eco-friendly resort, features 433 suites with 8 pools, a full-service spa, and 8 restaurants serving Italian, Mexican, Asian, and Seafood cuisines.

Modern Suite Features

Each suite at Hyatt Ziva includes a minibar, flat-screen satellite TV, and seating area. All 433 rooms feature air conditioning and private balconies.

Diverse Dining Options

Eight different restaurants serve Italian cuisine at Portofino, authentic Mexican at El Patio, and Pan-Asian dishes at Himitsu. The Barefoot Grill offers poolside casual dining with quesadillas and guacamole.

Pools and Activities

The Riviera Cancun resort provides nine outdoor swimming pools, a water park, and a sauna. Guests can participate in basketball, water aerobics, beach volleyball, and Euro-bungee activities.

Beachfront Location

Located 18.5 miles from Cancun, the resort positions guests near Bahia Petempich Beach and the Caribbean Sea.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Family Junior Suite

Max:

2 persons

690 sq. feet

Bed options:

1 King Size Bed

Pool view

Shower

Coffee machine

room details

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Pool Oceanfront Junior Suite

Max:

2 persons

690 sq. feet

Bed options:

2 King Size Beds

Sea view

Shower

Coffee machine

room details

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Family Junior Suite

Max:

2 persons

690 sq. feet

Bed options:

2 King Size Beds

Pool view

Shower

Coffee machine

room details

Check Prices

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Getting around

Check out the full range of transport modes

City Center

Puerto Morelos 3.4 mi

Airports

Cancun (CUN) 15.7 mi

Aeropuerto de Playa del Carmen (PCM) 25.6 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Delicious Culinary Experience

“During my stay at Hyatt Ziva, I was thoroughly impressed with the dining options available. The restaurants offered a variety of cuisines, and I particularly enjoyed the Mexican fiesta night, which was the best I've experienced at a resort. The food was good everywhere, and the Seaside grill had excellent servers. I also loved that the barefoot grill had fantastic pizza oven days, making it perfect for a casual lunch by the pool.” view full review

Spacious and Comfortable Rooms

“I was very pleased with my accommodations at the Hyatt Ziva. The rooms were spacious and clean, featuring comfortable beds that made for a great night's sleep. The layout of the room felt luxurious, and I enjoyed having a hot tub. The housekeeping service was attentive, ensuring my room was well-maintained throughout my stay.” view full review

Relaxing Leisure Activities

“The leisure activities at Hyatt Ziva were fantastic. I appreciated that there were multiple pools to choose from, allowing me to find a quieter space to relax. The resort's entertainment staff organized fun games and activities throughout the day, which added a lively atmosphere. The poolside service was excellent, ensuring I always had a drink at hand while enjoying the sun.” view full review

Engaging Evening Shows

“Every evening at the Hyatt Ziva, I was treated to good entertainment. The shows varied from live bands to themed performances, creating a fun and engaging atmosphere. One night featured a particularly lovely rock show, and I enjoyed hanging out by the Veranda bar afterward, where the staff provided really good care. The entertainment team truly enhanced my vacation experience.” view full review

General

Non-smoking rooms
Wi-Fi
Free parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
24-hour security
Baggage storage
Locker room
Elevator
Currency exchange
ATM/Cash machine
Hairdresser
Coffee shop
Smoke detectors
Fire extinguishers

Sports & Fitness

Fitness center
Snorkeling
Table tennis
Yoga class
Aerobics

Services

Paid shuttle service
Valet parking
Pet amenities available
Room service
Housekeeping
Car rental
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Dinner
Special diet menus

Business

Meeting/ Banquet facilities

Children

Cribs
Babysitting/Child services
Children's buffet
Board games
Children's pool
Water slides
Children's play area
Kids club
Game room

Spa & Leisure

Heated swimming pool
Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Aqua park
Karaoke
Live entertainment
Sun terrace
Garden area
BBQ facilities
Spa & wellness center
Sauna
Steam room
Jacuzzi
Pedicure
Manicure
Facial
Treatment room
Beauty treatment
Body wraps
Back massage
Full body massage
Foot massage
Pool with view
Make up services

Room features

Air conditioning
Mini-bar
Sitting area
Dressing area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Curtains

Location

Bahia De Petempich Sm 12 Mz31 Lote 14-02, Puerto Morelos, Mexico, 77580

Map view

Bahia De Petempich Sm 12 Mz31 Lote 14-02, Puerto Morelos, Mexico, 77580

City landmarks

Zoo

Crococun Zoo

2.0 mi

Beach

Snorkeling Adventure

1.2 mi

Unnamed Road

The Kay Club

1.4 mi

Beach

Bahia Petempich

1.6 mi

Petempich Bay

1.5 mi

Bahia Petempich Beach

2.1 mi

Puerto Morelos National Marine Park

2.3 mi

Gallery

Galeria Arte Zissimo arte contemporano

2.7 mi

Av. Javier Rojo Gomez 14

Rosario & Marco's Art Shoppe

2.8 mi

Av. Javier Rojo Gomez Lote 3

Catholic Church

3.2 mi

Puerto Morelos Lighthouse

3.4 mi

Nearby

Beach

Snorkeling Adventure

2100 ft

Restaurants

Le Chique

1400 ft

Carretera Cancun-Puerto Morelos km 27.5 Manz 37

Reviews and Ratings

Feedback from previous guests about their experience.

74%

were satisfied with the hotel and would gladly return

7.4/10

Very good

Rooms

7.2

Location

7.2

Service

8.6

Dining

6.8

4.5/5 based on 13186 reviews

#11 of 31 hotels in Puerto Morelos based on Tripadvisor

Leonard

United States of America, February 2025

8.4/10

I had an unforgettable experience at the resort, where the atmosphere was lively and perfect for our wedding celebration. The property is beautifully modern with plenty of pool options and diverse dining selections. However, I did encounter some issues with service communication prior to my stay, which was frustrating. Overall, it was a magical time for us, and our guests had a blast.

Rooms

7.0

The rooms were modern and spacious, though we did face issues with ants during our stay, which was quite inconvenient.

Service

9.0

Service was quick and professional during our stay, with many staff genuinely smiling and helpful, which truly made our experience enjoyable.

Location

9.0

The resort is conveniently located, giving access to nearby attractions like Cancun and Playa del Carmen, which made our stay even better.

Dining

8.0

Dining options were varied, with great meals at the Mexican and Italian restaurants, though the breakfast selection felt a bit limited at times.

Facilities

9.0

The facilities were well-maintained, particularly the pools which offered both a social scene and quiet spots for relaxation.

Frederick

United States of America, November 2024

6.6/10

I had mixed feelings about my stay at this hotel. While the service was mostly pleasant and the pools were nice, the food quality left much to be desired. The beach was disappointing, and some areas of the resort showed signs of wear. Overall, it was an okay experience, but I expected more from a luxury resort.

Rooms

8.0

The rooms were beautiful and immaculately clean, with lovely views across the pool. However, they could use some updates as they felt a bit dated.

Service

7.0

Service was mostly really nice, but there were some issues with wait times and responses to requests, making it less pressing than I would expect.

Location

7.0

The resort location offers a great variety of pools and the layout is quite appealing, but overall, it needs a bit of an update with regard to facilities.

Dining

5.0

The dining experience was quite disappointing, with many meals being served cold and lacking flavor. I really expected better quality and variety in the food options.

Facilities

6.0

There are many pools to enjoy, but the beach area was very small and underwhelming, which is a letdown for a resort experience.

Jack

United States of America, October 2024

8.0/10

Our stay at Secrets Silversands was another enjoyable experience filled with friendly staff and plenty of activities. The dining was solid overall, with highlights like the pizza oven days at the Barefoot Grill. However, the beach was not ideal for swimming and we did notice some maintenance issues in the rooms. Overall, it's a great spot with some room for improvement.

Rooms

7.0

The rooms were generally clean and comfortable, but we encountered some minor issues, like a leaking shower and a toilet that was a bit finicky.

Service

10.0

The service was incredible, with staff going above and beyond to ensure we had a great time, particularly Ana and Celso, who were always attentive.

Location

7.0

The hotel's location was decent, but the beach area could be improved, as there were some rocky spots that made swimming difficult.

Dining

8.0

Dining was quite good, with the escargots at Bordeaux being a standout dish. The Mexican fiesta night was a highlight!

Facilities

8.0

The facilities, including the pool area, were well-maintained, though some chairs by the beach could benefit from replacement.

Thomas

United States of America, September 2024

6.6/10

Our stay at Secrets Silversands had its ups and downs. The beautiful venue and exceptional entertainment team made it enjoyable, but we encountered several issues that affected our overall experience. While the pool area and room service were good, the dining options and overall maintenance left a lot to be desired. Would recommend for the ambiance but with some reservations.

Rooms

7.0

Our room was spacious and clean but had a persistent bad smell that we couldn't overlook. It overlooked a quiet pool, which was a nice touch despite the odor.

Service

8.0

The staff were friendly and attentive, with standout service from the entertainment team who really brought the atmosphere alive. However, there were some inconsistencies with maintenance and room services.

Location

7.0

The hotel's layout is impressive with several pools, but there wasn't enough shade making it tough to relax comfortably by the pool during peak sun hours. The beach area was nice and well-kept, though.

Dining

5.0

Dining options were quite limited, and while some meals were decent, we found most to be just average at best. The lack of fresh cooking stations at several restaurants was disappointing.

Facilities

6.0

The facilities were generally well-maintained, especially the pools, though they felt overwhelmed during peak times. Shade was lacking and some bars ran out of certain spirits.

Virginia

United States of America, September 2024

7.6/10

We had a wonderful time at the resort, enjoying the clean and comfortable atmosphere, as well as the friendly and attentive staff. The dining options were varied and tasty, but the beach left something to be desired as it was small and somewhat rocky. Overall, a relaxing getaway with excellent service and value for a tropical vacation.

Rooms

7.0

The rooms were spacious and clean, but could use a bit of maintenance, as we noticed some issues like a leaking shower.

Service

9.0

The staff was incredibly friendly and attentive, always ensuring we had everything we needed.

Location

6.0

The resort is in a convenient location, with easy access to nearby Puerto Morelos, but the beach was not ideal for swimming.

Dining

8.0

The food was generally very good, with multiple options available, though I did have to ask for coffee refills a few times.